Job Opportunity
All Ears in Hearing is hiring!
Audiology Receptionist
Position Description
| Position Title | Audiology Receptionist |
|---|---|
| Location | Rochedale, QLD or other site(s) as required |
| Work Unit | Audiology |
| Employment Status | Full-Time |
| Position Reports To | Rachel Gibson and Brad Cochrane |
| Positions Responsible For | Nil |
| Award Classification | Salaried Position |
| Date of Approval | 24/06/2022 |
Organisational Context/Environment
All Ears in Hearing provides our clients with the best possible service & hearing care. All Ears in Hearing is an independent, owner operated clinic. Our success can be contributed to our dedication and personalised service towards our clients.
Duties and Responsibilities
Management:
- Maintain the highest level of client confidentiality at all times.
- Identify and implement ways to continuously improve the effectiveness and efficiency of event execution.
- Ensure correspondence, documentation and financial transactions are conducted in accordance with All Ears in Hearing and standards for integrity, accuracy and timeliness.
Leadership:
- Ensure high levels of communication, teamwork, and knowledge sharing.
- Ensure compliance to contemporary Human Resource Management practices including Workplace Health and Safety, Equal Employment Opportunity and Anti Discrimination.
Corporate Governance:
- Support the managers and employees in facilitating effective operations as directed.
Reporting:
- Meet reporting requirements as directed on a regular basis.
- Develop effective relationships, particularly with internal stakeholders to ensure
effective communication, understanding and collaboration is achieved.
Teamwork:
- Communicate effectively and openly in the workplace.
- Complete tasks in a timely manner and meet strict deadlines.
- Participate in professional development including self-directed learning and required
training. - Demonstrate knowledge of occupational health & safety, and equal employment
opportunity and comply with associated organisational policies.
Please note that the responsibilities outlined in this position description are not exhaustive, and only an indication of the work of the role. All Ears in Hearing can direct you to carry out duties which it considers are within your level of skill, competence and training.
Key Internal Relationship
- Management Team
- Employees
Key External Relationship
- Clients
Qualifications, Experience and Skills
Experience & Qualifications
- Excellent interpersonal skills
- Able to communicate effectively with a variety of people
- Able to work independently or as part of a team
- Previous experience in a general practice or health clinic environment, desirable but
not essential - Proficiency in Windows operating system
- Typing speed of 40+ WPM
Skills, Knowledge and Ability
- Answer the telephone in a courteous and professional manner
- Update scheduling system with all client appointments/cancellations
- Invoice clients and receipt monies
- Operate all aspects of EFTPOS machine
- Manage end to end requirements of client orders – enter details into database,
arrange courier pickups, contact client when order arrives - Manage client repairs – enter details into database, pack repair, send to manufacturer
etc - Type reports as requested and distribute via Fax, Email and/or post reports
- Enter client notes into database
- Fax and/or scan documents and add to clients file
- Filing – including claims forms, patient files, invoices, receipts
- Electronic claims – prepare claims, upload/download claims
- Undertake Banking Procedures as per business policies and procedures
- Prepare Mail outs / Recalls
- Prepare OHS Battery & Maintenance
- Make up new client files as required
- Photocopy forms when required
- Daily General cleaning – general tidy, vacuuming, mopping, dusting, toilet, kitchen
- Sterilize tips daily using automated ultra-sonic cleaner
- Clean and disinfect consulting & waiting rooms at end of each day
- Preparation and postage of mail
- Liaise with patients and their families in a compassionate manner
- Liaise with GPs, other health professionals and their staff
- Type documents as required with a high level of accuracy
- Monitor stationery and clinical supply levels and place orders as required maintaining a
working supply at all times. e.g. batteries, tubing, wax management, Alco wipes,
brochures and other office items as required - Ensure accounts are finalised and paid by end of month
- Open and/ or close clinic when required.
- Well-developed interpersonal skills with the ability to communicate effectively with
people. - Ability to function in a multi-disciplinary team and ability to function independently.
- Knowledge and understanding of quality improvement processes.
- Strong working knowledge of MS Office Suite of Products.
Standards of Practice
- Maintain professional standards of practice.
- Practise within an evidence-based framework.
- Participate in ongoing professional development of self and others.
Key Selection Criteria
- A knowledge and understanding of how an Audiology business operate.
- Demonstrated experience in delivering receptionist and office management duties.
- Demonstrated interpersonal, communication and negotiation skills including the ability
to deal with complex issues and work under pressure with minimal supervision and
meet set deadlines. - Demonstrated analytical skills.
- Demonstrated knowledge and skills in quality improvement processes.