Privacy Policy

All Ears in Hearing (“we”, “us”) is a hearing clinic with clinics at Rochedale South and Shailer Park, Queensland. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This page explains what we collect through this website and at our clinics, and how we use it.

What we collect

Contact details you give us when you book, call, email or use a form on this website, such as your name, phone number, email address and the reason for your enquiry.
Health information you give us at your appointment, such as your hearing history and test results. This is sensitive information and we collect it only with your consent and only for providing your care.
Website usage information collected by Google Analytics and the Meta (Facebook) pixel, such as pages visited, device type and approximate location.

How we use it

To book and run your appointments and to provide hearing care.
To reply to your enquiries.
To keep the records that Australian health practice requires.
To understand how people use our website so we can improve it.

Who we share it with

We do not sell your personal information. We share it only where needed to provide your care (for example, a referral to or report for your GP, with your consent), where the law requires it, or with service providers that run our website, forms, booking and analytics tools. The Google Reviews widget on this site is provided by Elfsight, and website forms are processed through Netlify.

Cookies and tracking

This website uses cookies and similar technologies for analytics and advertising measurement. You can block or clear cookies in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on.

Keeping your information safe

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method of sending information over the internet is completely secure, so please do not send sensitive health details by email or through website forms.

Access, correction and complaints

You can ask to see the personal information we hold about you or ask us to correct it. If you have a concern about how we handled your information, contact us and we will look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.